Privacy Policy
Last Updated: February 2026
Counseling the Counseled ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
1. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide, including:
- Name and email address (when creating an account or booking a session)
- Phone number (when provided for session bookings)
- Payment information (processed securely through Stripe; we do not store your card details)
Usage Data
We automatically collect certain information when you visit our site, including your IP address, browser type, pages visited, and time spent. This data helps us improve our services and troubleshoot issues.
2. How We Use Your Information
- Deliver and manage our services, including digital product downloads and session bookings
- Process payments and send purchase confirmations
- Send booking confirmations and appointment reminders
- Respond to inquiries and provide customer support
- Monitor and improve our website performance and security
- Comply with legal obligations
3. Information Sharing
We do not sell your personal information. We may share your information with the following third-party service providers who assist in operating our platform:
- Stripe for payment processing
- Neon for database hosting
- Cloudflare for file storage and delivery
- Gmail for transactional email delivery (booking confirmations, download links)
- Sentry for error monitoring and performance tracking
Each provider processes data only as necessary to perform their services and in accordance with their own privacy policies.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including encryption in transit (TLS/SSL), secure authentication, and access controls. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.
5. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Withdraw consent for communications at any time
To exercise any of these rights, please contact us using the information below.
6. Cookies
We use essential cookies to maintain your session and provide core functionality, including authentication tokens and download verification cookies. We do not use third-party advertising or tracking cookies.
7. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Phone: (470) 915-8079
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.